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    What is the return and exchange policy for High Brightness LCD Panel?

    2025-04-24 17:32:36  News

    ‌What Is the Return and Exchange Policy for High Brightness LCD Panels?


    ‌Short Answer: 30-Day Risk-Free Returns + 1-Year Replacement Warranty‌


    At RisingStar, we ensure global bulk buyers of ‌high brightness LCD panels‌ get exactly what they ordered. Our policy:

    ‌30-Day Returns‌: Full refund or replacement for defects, mismatched specs, or shipping damage.

    ‌1-Year Warranty‌: Free replacement for performance issues (backlight failure, dead pixels, etc.).

    ‌Zero Restocking Fees‌: Return unopened bulk orders (50+ units) for any reason.


    High-Brightness-LCD-Panels

    Risingstar High brightness lcd  Panel Application Case


    ‌Why Bulk Buyers Need a Clear Return Policy‌

    Industrial buyers of ‌1000-2500 nit LCD panels‌ face unique risks:

    ‌Spec Mismatches‌: Brightness, resolution, or touchscreen functionality not aligning with project needs.

    ‌Quality Assurance‌: Ensuring panels withstand harsh environments (-30°C to 80°C, IP65 sealing).

    ‌Logistics Risks‌: Shipping damage during global transit.

    RisingStar’s policy eliminates these concerns with ‌3-step simplicity‌:

    ‌RisingStar’s 3-Step Return & Exchange Process‌


    ‌Report the Issue‌

    Contact our support team within 24 hours of delivery (email/chat/phone).

    Provide order ID, photos/videos of defects, or test reports.

    ‌Fast Approval & Logistics‌

    Receive a prepaid shipping label (DHL/FedEx) within 48 hours.

    No need to return entire bulk orders – partial replacements available.

    ‌Refund or Replacement‌

    Refunds processed in 3 business days.

    Priority production slots for urgent replacements (5-7 days).


    What’s Covered?

    ScenarioSolutionTurnaround Time
    Dead pixels (>3)Free replacement5-10 days
    Backlight degradationRefund or upgraded panel7 days
    Shipping damageNew units shipped immediately3-5 days (air freight)
    Spec mismatch (custom order)Free re-prototyping or full refundCase-by-case



    Case Study: 500 LCD Panels Replaced in 9 Days‌

    A German automotive supplier ordered ‌15.6” 1500-nit panels‌ but discovered 5 units with flickering backlights. RisingStar’s response:

    ‌Day 1‌: Provided diagnostic tools to isolate the issue.

    ‌Day 2‌: Shipped 5 replacement units via FedEx Priority.

    ‌Day 9‌: Full batch re-tested and reinstalled.

    ‌Result‌: Zero downtime for the client’s production line.


    Quote for the Latest Price

    Ask a quote for the latest price and one of our team members will respond as soon as possible.


    • About RisingStar
    • RisingStar is a professional LCD panel, TV, display, outdoor display, display modules, LCD tv display equipment supplier provding high quality products for home and business uses such as LCD modules, outdoor monitor, digital signage, interactive touch screen, digital menu and more.
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